The terms applicable to any Neural Designer license are the following:
The license is assigned to a single named person.
The product can be activated on different computers, provided it is only accessible by that single named person.
A named person may not use Neural Designer on several computers simultaneously.
You can bring your existing license to the cloud using AWS Marketplace. There are no software charges for that, but AWS infrastructure charges still apply.
Neural Designer offers comprehensive support, graded by the license you choose: 1. Support principles
Complete support, sorted by your type of license, with all the benefits of an “in-house” technical department.
Access to a team of AI experts with a proven track record of delivering high-quality customer support across multiple industries.
Transparent support, advice, and service delivery.
Client experience is our key focus, and we are committed to optimizing end-user experience by continually improving our services.
2. Support types
Basic support: Includes help with registration, installation, and software failures, as well as assistance with any issues you may encounter while loading your data.
Premium support: Includes all Standard Support features plus assistance with AI models’ goal setting, model building, interpretation of results, and the appointment of a Technical Support Account Manager (TSAM), who will take time to learn about your environment and organizational needs while proactively managing and prioritizing your technical issues. Team members will have access to your TSAM for strategic technical advice, guidance, and best practices designed with your specific needs in mind.
Neural Designer has user-friendly purchase and delivery methods:
Delivery and documentation: The software is available for download on the Neural Designer website. We will deliver the license file via email. The software includes the documentation in electronic form.
Prices and Regulations: All prices are stated in US Dollars and do not include applicable taxes and tariffs. We follow the policies and regulations of the Bureau of Industry and Security.
Ordering: Please contact us for more information or a quote.